FREQUENTLY ASKED QUESTIONS
I HAVE FOOD RELATED QUESTIONS
Our heat-resistant and compostable packages have been tested to withstand boiling water. Just add hot to boiling water directly into the heat-resistant and compostable bag. Wait 20 minutes and it's ready to enjoy!
From our customers' feedback, we have heard a range! Depending on your appetite -- some people eat it over 2 meals, while others enjoy it in one sitting.
By servings standards, it is 1.5 servings. We planned it to be enough for one with extra to share!
Meals have a tested shelf life of 1 year.
Generally, dehydrated meals do keep for much longer than that (between 2-3 years) but we can concretely say 1 year.
When out on the trail, we recommend consuming the rehydrated meal in one sitting. For those who are light eaters or looking for a snack, we suggest you rehydrate the meal portions at a time (you can reuse the bag) to maximize freshness!
We heat seal each bag to keep its freshness. We recommend you store your Backcountry Wok meals at room temperature, away from direct sunlight and away from moisture until you're ready to take it on the trails.
All allergens are listed on each product page and labelled on the bag.
Some of our meals contain gluten and soy. While we take measures to avoid cross-contamination, please note that all meals are prepared in the same facility.
We are 100% vegan. This means that there are no eggs or dairy products in our meals or in our facility.
Definitely, our meals can be rehydrated at high altitudes and at low temperatures!
Water boils at a lower temperature at high altitudes so it may take a little longer to rehydrate. For every 1,000 ft elevation above sea level, give it an extra minute.
Since water also evaporates faster at higher altitudes, you may need to add more water than the instructions indicate. Start with a tablespoon or two, and add more as necessary.
Your purchase goes towards quality-sourced ingredients, fair wages and funds our social mission. A portion of profits from every purchase goes towards funding zero-waste workshops and education programs for youth. Thank you for being part of the solution!
Depending on the recipe, it ranges between 1 to 1.5 cups of hot to boiling water.
If you’re on the trails, you most likely don’t have a measuring cup, so we've measured it out for you! Just look out for our water fill line on the front of the bag.
Definitely! Our meals do contain enough proteins and calories for your outdoor adventures. Some customers, who want an added boost, choose to add their own veggie or meat-based proteins to build on our meals. We would love to see your creations, tag us at #wokonthewildside.
Yes! Our meals are so delicious that many customers choose to enjoy our food as quick and nutritious meals for school, work and on the go.
That’s why we started our sister brand -- Wok Fresh. The same great tasting recipes with a lower calorie nutritional profile for every day life.
Some ingredients are organic and they are labelled on the product page. We hear you and we are working to make more organic substitutions.
Our produce are sourced directly from Canadian producers and processed by our team.
Nope! We don't add any chemicals or preservatives to our meals. The long shelf life is a natural result of dehydrating and removing moisture from the food.
I HAVE PACKAGING RELATED QUESTIONS
Our heat-resistant and compostable bags have a kraft paper lining on the outside and a corn lining on the inside. The zipper is also made of the corn based lining. It is food safe and lab tested for its ability to compost.
There has been third party lab tests done on our bags to make sure they're compostable. Lab test shows that most bags will compost within ~410 days.
For a fun experiment, we’ve buried a Backcountry Wok bag in our home composting system about 1 year ago. Most of the bag has disappeared aside from the resealable zipper (which is a thicker material).
Nope! It is important that we leave no trace when we explore the outdoors. The bag composts between 400-450 days so remember to pack out what you pack in.
One cool idea: some customers use the bags to hold their food scraps like banana peels + apple cores during their trip. Then just compost in a backyard/home compost or certified industrial facility!
We recommend that you compost your bag in a home composting system. We suggest that you cut the bag into smaller pieces first to speed up the process.
For industrial composting, please check with your municipal waste and recycling facilities to ensure they accept compostable bags.
Compared to traditional plastic or aluminum camping meal bags that can take ~1000 years to decompose, we would like to think of these bag as an eco-friendly alternative as they break down faster (even in landfills).
Yes, our labels are also made of a corn based material.
Yes. You can use it to rehydrate your homemade dehydrated meals, to store trail snacks or to pack out your food scraps.
If you're rehydrating your meals in portions or using it to rehydrate your homemade dehydrated meals, in our experience, the bag can be used up to 5-6 times with hot to boiling water before holes start forming on the bottom.
We would love to! Currently, we only offer our products zero-waste or BYOJ (bring your own jar) when we host workshops or in-person events. If you have ideas on how we can do this on a larger scale, we'd love to hear from you!
Nope! It is important that we leave no trace when we explore the outdoors. The bag composts between 400-450 days so remember to pack out what you pack in.
One cool idea: some customers use the bags to hold their food scraps like banana peels + apple cores during their trip. Then just compost in a backyard/home compost or certified industrial facility!
I HAVE SHIPPING RELATED QUESTIONS
Orders are mailed using Canada Post. We offer FREE Expedited Shipping on orders over $58 CAD. You have the option to pay more for a faster delivery option.
We encourage you to place your orders well in advance of your trip. But we also totally get that sometimes adventures are planned in the spur of the moment.
It takes approximately 1-2 business days for orders to be ready to leave our facility in Ottawa. With Canada Post Expedited Shipping, deliveries take approximately 2-4 business days to major cities in Ontario and 4-8 business days to Atlantic and Western Canada. Please factor in additional days for deliveries to Northern Canada and remote locations.
If you're unsure or want a faster option, please reach out to our team at feedback@backcountrywok.com. We'd be happy to help!
Currently, we only sell our meals within Canada.
But we are working on it! Sign up for our mailing list (at the bottom of the page) and we will let you know when we do.
Orders between 1-3 meals are shipped using our compostable shipping bags. They are made of coffee grinds.
Orders of 4 meals and more are shipped in our recycled cardboard boxes.
Your purchase goes towards quality-sourced ingredients, fair wages and funds our social mission. A portion of profits from every purchase goes towards funding zero-waste workshops and education programs for youth. Thank you for being part of the solution!
Changes to your order can generally be made before you receive the order shipment / tracking details (this means that your shipment has left our facility)
Let us know asap at feedback@backcountrywok.com.
Our heat-resistant and compostable bag has a paper lining on the outside and a corn lining on the inside. It is food safe and lab tested to compost in approximately 400-450 days.
Nope! It is important that we leave no trace when we explore the outdoors. The bag composts between 400-450 days so remember to pack out what you pack in.
One cool idea: some customers use the bags to hold their food scraps like banana peels + apple cores during their trip. Then just compost in a backyard/home compost or certified industrial facility!
I HAVE COMPANY RELATED QUESTIONS
Orders are mailed using Canada Post. We offer FREE Expedited Shipping on orders over $58 CAD.
We encourage you to place your orders well in advance of your trip. But we also totally get that sometimes adventures are planned in the spur of the moment.
With Canada Post Expedited Shipping, deliveries take approximately 2-4 business days to major cities in Ontario and 4-8 business days to Atlantic and Western Canada. Please factor in additional days for deliveries to Northern Canada and remote locations.
If you're unsure, please reach out to our team at feedback@backcountrywok.com. We'd be happy to help!
Currently, we only sell our meals within Canada.
But we are working on it! Sign up for our mailing list (at the bottom of the page) and we will let you know when we do.
Meals have a tested shelf life of 1 year. Dehydrated meals usually keep for much longer than that (between 2-3 years), but we can concretely say 1 year.
Your purchase goes towards quality-sourced ingredients, fair wages and funds our social mission. A portion of profits from every purchase goes towards funding zero-waste workshops and education programs for youth. Thank you for being part of the solution!
From our customers' feedback, we have heard a range! Depending on your appetite -- some people eat it over 2 meals, while others enjoy it in one sitting.
By servings standards, it is 1.5 servings. We planned it to be enough for one with extra to share!
Our heat-resistant and compostable bag has a paper lining on the outside and a corn lining on the inside. It is food safe and lab tested to compost in approximately 400-450 days.
Nope! It is important that we leave no trace when we explore the outdoors. The bag composts between 400-450 days so remember to pack out what you pack in.
One cool idea: some customers use the bags to hold their food scraps like banana peels + apple cores during their trip. Then just compost in a backyard/home compost or certified industrial facility!
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